Terms & Conditions

Welcome to PianoWithWillie.com (JAZZEDGE CORP.) sometimes referred to as the “Service.” This is your agreement with PianoWithWillie.com, owner of the PianoWithWillie.com, MyLessonClub.com, JAZZEDGE.com Websites. By joining the Website and continuing to use it you agree to be bound by all the terms and conditions of this agreement and any changes we may make from time to time (“Agreement”).

DVD Sales Policies

  1. Our goal is to help you express yourself at your instrument. Should you feel that the lesson you purchased is not helping you achieve that goal, please contact us for a refund or exchange. We will work with you to help you find the right lesson.
  2. Only shipped DVDs can be refunded. To obtain a refund, please contact us at 401-331-0000 before sending back your order to receive an RMA authorization. Orders returned without proper RMA authorization will be refused. DVDs must be unopened in their original packaging. Opened DVDs will be refused. Shipping charges are non-refundable and it is your responsibility to pay for shipping product back to us.

Downloadable Products Sales Policies

  1. Since there is no way to recover a product once downloaded, there are no refunds for downloaded purchases.
  2. All download sales are final.
  3. If you have difficulty downloading your purchase, simply contact us and we will help you.

Membership Policies

  1. Trial memberships are completely free and DO NOT automatically convert into a paid account. If you have a free trial membership, you will not be billed. There is nothing that you need to cancel. You will not be charged.
  2. Recurring subscriptions renew automatically at the end of each term. For instance, if you signed up for a monthly membership on January 1st, a month from your signup date (February 1st at 12AM EST midnight), you will be billed again. You can cancel at any time and it is your responsibility to cancel your membership. You must cancel your account at least 3 business days prior to renewal to ensure that you are not billed again.
  3. There are no refunds for memberships whether used or unused. Please sign up for a trial membership or view the hundreds of free chapters before making the decision to join.
  4. You authorize us to charge your credit card or other approved payment facility for all costs and charges you lawfully owe, until this Agreement is cancelled or terminates. You are responsible for informing Customer Service (support@jazzedge.com or 401-331-0000) at least 3-days before renewal to avoid being charged for the next auto-renewal.
  5. You understand that PianoWithWillie membership is a subscription service. If you choose to sign up for a monthly membership (Studio, Premier, etc.), you understand and authorize that your account will automatically renew until cancelled, and give permission for such billing transactions to take place.
  6. The system is not setup to send an email before payment, so please make a note of your renewal payment date or visit your account to view your active memberships and purchase history.
  7. Non-recurring memberships DO NOT auto-renew. These memberships are billed only once. At the end of the term, your membership to PianoWithWillie.com will be cancelled and you will lose access to the site. Upon cancellation, all download points, credits, downloads or other membership “perks” will be deleted from your account.
  8. Your account needs to be in an active state in order for Willie to create a Coaching With Willie plan for you. If you’ve canceled your membership, but still have time left, you will be unable to create a new coaching request. However, you are free to continue to enjoy all 4,000+ lessons and courses on the site.

30-Day Piano Success Guarantee:

  1. This is not a money-back guarantee. There are no refunds on memberships
  2. In order for student to achieve piano success, they agree to work the 5-steps laid out on our guarantee page

Membership Site Usage:

  1. Our memberships are for individual use only. If you are a school or private studio, please contact us for a discounted bulk rate.
  2. Other practices may be relevant in determining Legitimate Use and JAZZEDGE reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. JAZZEDGE may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this agreement or JAZZEDGE’s Terms of Use. Where reasonable, JAZZEDGE will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, JAZZEDGE may offer you an alternative subscription.
  3. Downloading chapters without authorization, using a screen-capture program to ‘save’ the movies or trying to view movies that you are not subscribed to is prohibited and may result in termination of your account without refund. The system tracks usage and any abuse of the system will result in a temporary or permanent locking of your account.
  4. Using profanity, or posting rude remarks on the forums or any other community on this site is prohibited and may result in termination of your account without refund. Our goal is to keep this a place where all musicians of all levels can be productive and learn.
  5. All materials appearing throughout PianoWithWillie.com other than public domain material and electronic messages, is the copyrighted property of PianoWithWillie.com or of those credited as providers. These materials are strictly for the noncommercial home use of you, the Subscriber, and except as expressly permitted in this Agreement may not be copied, redistributed or used in any way, in whole or part, without the prior written consent of PianoWithWillie.com.
  6. Subscriber accepts the Services of the PianoWithWillie.com Websites “as is, where is” and at Subscriber’s own risk. Subscribers are liable for the consequences of their activities and/or their breach of this Agreement notwithstanding termination of services.

Subscriber represents and warrants that he or she:

  1. will not violate any applicable laws or regulations of any state or federal legislature or regulatory body;
  2. will not redistribute the material on the site to anyone;
  3. will not plagiarize, violate or otherwise infringe upon the trademark, copyright, or any other rights of any person, firm or entity, expressly including libel, slander or invasion of rights of privacy, publicity or “moral rights (droit moral)”.
  4. CHARGEBACKS: Your IP address is recorded along with timestamp of your transaction. We will use this information when dealing with chargebacks. If a purchase was made in error, please contact us immediately at: support@jazzedge.com and we will be happy to help.
  5. PianoWithWillie.com  can terminate your subscription or access to all or part of the service at any time and for any reason in our sole discretion.
  6. PianoWithWillie.com will make all reasonable efforts to have the Services available on a 24-hour basis, excluding normal network administration and system down time, but if access is suspended or interrupted, liability will be limited to restoring access to the Services as soon as practical.
  7. Subscriber will indemnify PianoWithWillie.com, its providers and its corporate affiliates and employees against any losses arising out of any claim which if proved true would constitute a breach of any of Subscriber’s representations and warranties above.
  8. JAZZEDGE CORP may update this Terms of Use from time to time. Customers and Web Site users are encouraged to review these Terms of Use and the entire Agreement on a periodic basis for modifications. JAZZEDGE CORP shall make commercially reasonable efforts to inform you of any significant updates to this Terms of Use.
  9. All transactions made with JAZZEDGE CORP are governed by the laws of the State of Rhode Island And Providence Plantations, without giving effect to its conflict with the laws of any other jurisdiction.
  10. No employee or agent of JAZZEDGE CORP has the authority to vary any JAZZEDGE CORP policies or the terms and conditions governing any sale.
  11. JAZZEDGE CORP is not responsible for typographic errors.
  12. Our privacy policy is located here.
  13. If you have any questions, email us at support@jazzedge.com or call us M-F, 9am-5pm EST at 401-331-0000.
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